Refund and Cancellation Policy
In short: no refunds on the pilot, month-to-month or yearly plan, with the narrow exceptions below. The pilot continues as month to month at $999 every 4 weeks until you cancel; cancel anytime before your next cycle with our online cancellation form or ready-made cancellation email. The yearly plan renews automatically every 52 weeks at $10,101 until you cancel; cancel anytime before the renewal date to stop it.
Each plan at a glance
| Plan | What you pay | Renewal | How to cancel | Refunds |
|---|---|---|---|---|
| Pilot | $999 upfront for the first 4 weeks | Continues as month to month at $999 every 4 weeks until you cancel | Online form or email before the next 4-week cycle starts | None, except the cases below |
| Month to month | $999 at the start of each 4-week cycle | Renews automatically every 4 weeks | Online form or email anytime before the next cycle starts | None, except the cases below |
| Yearly | $10,101 once, for 13 four-week cycles ($777 every 4 weeks) | Renews automatically every 52 weeks at $10,101 (or a new price emailed 7 to 30 days ahead). Reminder email 15 to 30 days before each renewal | Online form, email or the ready-made cancellation email anytime before the renewal date | None for a year in progress, except the cases below, including 30 days after a renewal |
Done for you
Done-for-you engagements are priced and scoped in a written proposal. Payment, renewal, cancellation and refunds for that work follow the proposal you accept. Where the proposal doesn't cover something, this policy applies as it does for month to month.
How to cancel
Online: use our online cancellation form. Enter the email on your account and your business name, then press Cancel my plan. That's it: no login, no reason and no call. You'll see a confirmation with a reference number and the date your service ends, and we'll email you a copy.
By email: use our ready-made cancellation email, which opens an email that's already written so you just press send, or send any email to hello@revenueadvisors.co from the address on your account. We'll reply within one business day to confirm the cancellation and the date your service ends. If you don't hear back, write again so it isn't missed.
Either way, your cancellation counts from the moment you send it.
Pilot and month to month
Cancel anytime before your next 4-week cycle starts and you won't be billed again. Your current cycle runs to the end and the agents keep working until then. A cycle that has started isn't refunded or prorated. Once a year we email you a reminder of your plan, its price and how to cancel, and we'll email you between 7 and 30 days before any price change.
Yearly plan
The yearly plan starts once the full $10,101 payment is made; no pilot is needed. It covers 13 four-week cycles (52 weeks). It then renews automatically for another 13 four-week cycles, charging $10,101 on the renewal date, until you cancel. If the yearly price will change, we tell you the new price 7 to 30 days before the renewal.
Between 15 and 30 days before each renewal date, we email you a reminder with the date, the price and how to cancel. To stop the renewal, cancel anytime before the renewal date; there's no 30-day or other notice period. Your current year runs to the end.
There are no refunds for a year in progress, including if you stop using the service partway through, except in the cases below.
Refund exceptions
- We end the service or can't deliver: if we end the service without cause, or can't provide it for reasons within our control, we refund any full 4-week cycles you've paid for and that haven't started. For the yearly plan, that means the cycles left after the one in progress.
- Cancelling right after a yearly renewal: if you cancel within 30 days after a renewal charge, we refund it minus $777 for each 4-week cycle of the new year that has started. For example, cancelling 10 days after renewal gets $9,324 back.
- Missed reminder: if we didn't send your renewal reminder 15 to 30 days before the renewal date, the renewal doesn't bind you. Cancel anytime that year: within 30 days of the charge we refund it in full, and after that we refund the unstarted cycles.
Refunds go back to the original payment method.
Ad spend and platform fees
Ad spend and any platform fees are paid by you directly to Meta, Google and other platforms. We don't collect or refund them; ask the platform about any charge you dispute.
Where the law says otherwise
If a law that applies to you requires a refund or a different cancellation process, we'll follow that law.